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Booking Policies

MINIMUM STAY REQUIREMENTS

  • 3 night minimum stay is required.
  • Thanksgiving, Christmas and New Year's reservations require a 7 night minimum stay, or 10 nights if staying over both Christmas and New Year's.

PAYMENT POLICY

  • 3 night deposit is required to confirm reservations. Balance is due upon check-in. All payments are processed by The Heritage Club.
  • Visa, MasterCard, AMEX, No Cash. Personal Checks are Accepted with notice.

CANCELLATION POLICY

  • The deposit is fully refundable if reservation is canceled within 30 days of arrival, minus any incurred bank or credit card fees.
  • Christmas and New Year's reservations require 60 day notice of cancellation for refund.
  • All credit card refunds are subject to a 3% processing fee. All check refunds will be subject to applicable bank fees.

HURRICANE CANCELLATION

  • If a hurricane warning is issued by the National Hurricane Center for the Cayman Islands within five days of your scheduled arrival date, you may call or email to reschedule or cancel your upcoming reservation.  In these situations, we will refund your reservation deposit less any bank of credit card charges. Should your stay be cut short due to a required hurricane evacuation, we will refund any unused portion of your prepaid nightly charges.

  • Our hurricane cost refund policy is no substitute for TRIP CANCELLATION AND INTERRUPTION INSURANCE and applies ONLY to the portions of your trip costs received by The Heritage Club related to your nightly accommodation(s) at The Colonial Club. We encourage all renters to purchase travel insurance. 

COVID-19

  • As the impacts of COVID-19 on travel continue to evolve please contact our office for our current policies regarding re-scheduling and cancellations.
  • For the most recent local COVID-19 news, please go to: https://www.exploregov.ky/coronavirus