30 days prior to arrival – for stays during the Summer seasons (May 1st – Dec 14th).
60 days prior to arrival – for stays during the Winter season (Dec 15th – Dec 19th and Jan 8th – May 1st) and for stays that include any night of Thanksgiving Week (Saturday before to Saturday after).
90 days prior to arrival – for stays during the Christmas/New Year Holiday period of Dec 15th – Jan 8th.
All credit card refunds are subject to a US$200.00 processing fee. All check refunds will be subject to applicable bank fees and a US$200.00 processing fee
If a hurricane warning is issued by the National Hurricane Center for the Cayman Islands within five days of your scheduled arrival date, you may call or email to reschedule or cancel your upcoming reservation. In these situations, we will refund your reservation deposit less any bank or credit card charges. Should your stay be cut short due to a required hurricane evacuation, we will refund any unused portion of your prepaid nightly charges.
Our hurricane cost refund policy is no substitute for TRIP CANCELLATION AND INTERRUPTION INSURANCE and applies ONLY to the portions of your trip costs received by The Heritage Club related to your nightly accommodation(s) at The Heritage Club. We encourage all renters to purchase travel insurance.